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#263Tech: TelOne Introduces Prepaid Billing For Landlines

Fixed telephone services operator, TelOne has introduced a prepaid voice service for its fixed telephone in a move aimed at cutting on unpaid bills by its subscribers.

The recently awakened giant is owed millions of dollars in unpaid phone bills by its subscribers and this was threatening the viability of the company.

TelOne has been rising like a phoenix to reclaim its competitive advantage in Zimbabwe’s most lucrative sector through launching a series of modern services such as Fiber-to-the-Home (FTTH), VSAT, VoIP, and the recently launched Data Center.

To add flavor to their new style of operations, TelOne’s prepaid voice service now comes with more control and convenience for the subscribers. Land-line recharge vouchers are now available at every TelOne Client Service centers across Zimbabwe in $1, $2 $5, $10, $20 and $100 denominations.

To use TelOne prepaid voice vouchers, you can simply dial 216 and follow voice prompts:

  • For Account Recharge Press 1 and follow voice prompts
  • For Balance Enquiry Press 2 and follow voice prompts
  • For Validity Period Press 3 and follow voice prompts

The Table below show Areas with Prepaid Billing  

As a result of network upgrades, landline numbers for the areas below have been modified with a prefix and a new area codes have been introduced. These areas now have access to prepaid billing; clients will be required to buy a prepaid calling voucher to make phone calls.

Town/City Existing Area


New Area Code New Prefixing number
Chitungwiza 0270 0270 27xxxxxx(existing number)
Chipangayi 024 0224 2046xxxx(existing number)
Juliasdale 029 0229 2082xxxx(existing number)
Shurugwi 052 0252 252xxxxx(existing number)

Mkoba 1 & 2, Senga

054 0254 2xxxxxxx(existing number)


039 0239 2xxxxxxx(existing number)

Cowdray Park, Hillside , Suburbs

09 029 2xxxxxxx(existing number)

Epworth, Hatfield, Sunningdale, Braeside , Harare Airport , Kuwadzana, Warren Park, Mufakose

04 024 2xxxxxxx(existing number)
Macheke 0379 0379 2080xxx(existing number)
Norton O62 062 Number remains the same
Chegutu 053 0253 215 xxxx(existing number)
Mashava O35 0235 245xxxxx(existing number)
Penhalonga 020 0220 24xxxxxx(existing number)
Kariba 061 0261 214xxxxx(old number)
Mazowe 0275 0275 2195xxx(last digits of old number)
Plumtree 019 0219 2805xx(last digits of old number)
Nyanga 0298 0329 2098xxx(last digits of old number)
Ruwa 0273 0273 213 xxxxxx(old number)
Rusape 025 0225 2051xxxxx(old number)
Chipinge 0227 0227 204xxxxxx(old number)
Chiredzi 031 0231 231xxxxxx(old number)
Marondera 0279 0279 23xxxxxxx (existing number)
Karoi 064 0264 214xxxxxx(old number)
Mutoko 0272 0272 213xxxxxx(existing number)
Victoria Falls 013 0213 28xxxxxxx(existing number)
Kadoma 068 0268 21xxxxxxx (existing number)
Darwendale 069 0269 2192xxxxx(existing number)
Chinhoyi 067 0267 21xxxxxxxxx(existing number)

New numbering prefix where there are old numbers, these where changed in 2016. Those indicated existing numbers network upgrades were done this year.

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