POTRAZ Commemorates World Consumer Rights Day

The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has today commemorated the World Consumer Rights Day at Harare Gardens with the telecoms regulatory body saying they will not allow mobile network operators to wantonly increases tariffs without consideration.

Speaking during the celebrations, POTRAZ Director Economic Tariffs and Competition Hilda Mutseyekwa said “As the regulator, we care about our consumers and this is the reason why we do not let operators increase charges without considerations. Our charges are based on the costing models and we had the long run incremental costing model (LRIC) that we refer.”

POTRAZ has been hailed for being the most engaging and active industry regulator after successfully launching consumer awareness campaigns which has impacted the lives of citizens across the country’s ten provinces.

The regulator has said it is determined to empower the consumers with education so that they are able to exercise their right to choose a service provider, privacy, getting high quality services as well as ending a contract if they are not happy.

The World Consumer Rights Day was inspired by United States of America’s former President John F Kennedy, who sent a special message to the US Congress on 15th March 1962, in which he formally addressed the issue of consumer rights. He was the first world leader to do so. The consumer movement first marked that date in 1983 and now uses this day every year to mobilise action on important issues and campaigns that impact consumer well-being.